CONTRACT VARIATIONS

Below are the terms and conditions governing the relationship between the Torch Adventures and you, to the total exclusion of any other terms and conditions. No alterations to the terms and conditions may be made by any of the company’s employees, authorized representatives or agents – unless in writing by an authorized officer of the company. Rates quoted are correct at the time given and are subject to change. Torch Adventures reserves the right to charge surcharges due to unavoidable circumstances beyond our control such as inflation, Government Axes, revised taxation or other fees. However, every effort will be made to minimize the surcharges.

BOOKING CONDITIONS AND PAYMENT

A reservation is considered confirmed upon receipt of a 30% deposit to our bank account. Only the amount received by our bank account shall be regarded as paid (with all money transfer costs paid by the customer). The remaining balance is due 45 days before your departure date. If your reservation is made within 45 days of departure, the entire amount must be paid at the time of confirmation.

Although if a client is unable to pay the entire amount at the due date, we will do our best to provide an alternative option

BOOKING AMENDMENTS

For amendments of existing bookings done by the client/ agent (e.g. departure dates, air tickets, accommodation, number of participants etc) a handling fee of 70 USD per booking applies. The handling fee will be charged in addition to the service provider fees.

CHILDREN POLICY

Children between the age of 3 and 12 years will pay 60% of the adult rate if sharing a room with two adults.

Pay 60% of the adult rate if sharing a room with another child.

Pay 100% of the adult rates if sharing a room with one adult

CANCELLETION

Any cancellation of a reservation must be in writing, either by e-mail or fax and shall only be effective upon its receipt and acknowledgement by Torch Adventures. Thus, reservations that are cancelled, reduced in length of stay or reduced in the number of occupancies are subject to cancellation and no-show fees. The following scale of cancellation charges will be applicable, depending on the day before the departure of the tour when the cancellation notice is received.

25% if cancelled up to 30 days prior to arrival.

50% if cancelled between 30 and 15 days prior to arrival

100% if cancelled within 14 days or in the case of a ‘No Show.’

If the cancellation case is discussed previously, we will do our possible best to render our assistance. We understand that things can happen and will try to resolve any problems that are brought to our attention.

RISK

The client accepts that all tours are of an adventurous nature and involve an element of personal risk. Neither the Company nor any of its agents can be held responsible in any way for any injury, loss of life or damage to property, howsoever caused. The client hereby indemnifies the Company and will hold the Company, its agent, assigns and servants harmless from any such claim. The client accepts full responsibility for all risks involved.

AUTHORITY ON TOUR

The decisions of the Company´s guide/driver on tour shall at all times be final and binding. The client must at all times comply with the laws, customs and foreign exchange regulations of all countries visited.

MARKETING

The Company reserves the right to use any photographs and videos taken during tours for marketing or any other advertising material. The client hereby gives consent to use such photographs and authorizes the Company to retain copyright for these photographs and such material.

ITINERARY CHANGES

We reserve the right to re-route the itinerary or amend the arrangements of any tour in case of unexpected adverse circumstances beyond our control. Although every effort will be made to adhere to the original schedule.

FORCE MAJEUR

Unforeseen circumstances including but not limited to war, mechanical breakdowns, weather, riots and other unforeseen reasons beyond the control of the Company may cause delays or alterations to the tour. The Company shall not be held responsible in any way for any of these possible occurrences or any consequences, which may arise as a result of these.

SCAMS

Please note that if you receive an email from someone asking you to send them funds via Western Union or Money Gram, this is an email hacking scam. Torch Adventures does not accept payments from customers via Western Union or Money Gram.

COMPLAITS

If you develop a grievance during your excursion, please bring it to the attention of the guide and our company representative who will do their best to resolve the situation to your satisfaction.

Our competitive and affordable tour services in the country remain fully committed to helping visitors enjoy their stay in Tanzania.

Regardless of your budget, we can guarantee that the price will be fair, and every amount will be invested in the quality of your tour to provide you with an experience that cannot be matched by any competitor. Our hotels, lodges and camps fit each traveler’s needs. Everyone deserves to experience the trip of a lifetime, no matter where they are from! We at Torch Adventures help every client to achieve their dream vacation.

We can help you to create or amend your travel policy to ensure maximum cost effectiveness without compromising comfort. Tanzania safari holidays with Torch Adventure can be tailored as much as you like.

NOTE

Some bookings might straddle between two seasons making the shown seasonal quotations on accommodation inapplicable. In such cases, please get in touch with us for personal quotes spanning across seasons.